Shipping Information
If the item you are purchasing is NOT eligible for Flat Rate Shipping, please help us help you by selecting the shipping option that best fits your delivery location.
We will pre-authorize your credit card for shipping charges based on the shipping option selected during checkout. Shipping amounts are displayed during checkout.
If there is an error in the shipping selection or if our freight carrier cannot confirm your chosen option, we will adjust the shipping method and request payment for any difference before your order ships.
Please note that freight carriers are very specific about what qualifies as a commercial location. If a loading dock is not available, additional charges may apply. To help you choose the correct shipping option, we have provided the information below.
We will always work to get you the best shipping quote possible.
Commercial Shipping
If you have access to a qualified commercial address, this is typically the most economical shipping option.
Commercial shipping applies to:
- Commercial businesses staffed during normal business hours
- Locations with unloading capabilities
- Freight terminals (call for the nearest terminal location)
The following are not considered commercial delivery locations by freight carriers:
- Residential businesses
- Farms
- Schools
- Churches
- Construction sites
- Other limited-access locations
We offer commercial shipping to:
- Freight terminals
- Commercial business addresses with a loading dock
- Locations capable of unloading items from a tractor-trailer truck using equipment such as:
- Forklifts
- Tractors with loaders
- Similar unloading equipment
Important Delivery Inspection Information
Customers are responsible for inspecting shipments at the time of delivery.
Freight companies will not cover damages or missing parts unless the issue is noted with the delivery driver before signing for the shipment.
Please inspect your order for:
- Visible damage
- Missing parts
- Missing boxes or cartons
This applies to:
- Ground shipping
- LTL truck freight shipments
- Boxed or wrapped deliveries
Cab Purchases
For cab purchases, you are not responsible for concealed damage. We only ask that you:
- Inspect the container for visible damage
- Confirm that all boxes or cartons are included in the shipment
For example, if the shipment should contain three boxes, verify that all three are received.
If components are missing inside the cartons, contact us directly and we will assist you with replacement parts.
Farm Shipping (Forklift Required)
What Qualifies as a Farm Address?
We offer farm shipping to locations that have the ability to unload items from a tractor-trailer truck using equipment such as:
- Forklifts
- Tractors with loaders
- Similar unloading equipment
Please note that freight carriers do not classify farms as commercial locations. As a result, residential delivery charges may apply to:
- Farms
- Churches
- Schools
- Construction sites
- Other limited delivery areas
Residential – Curbside Shipping
Residential delivery is available for homes and other non-commercial locations.
Curbside shipping means the freight company will deliver the item to the curb or edge of your property.
Residential – On-Site Shipping
Residential delivery is available for homes and other non-commercial locations.
On-site shipping means the freight company will deliver the item to a designated location on your property, subject to access limitations.
Additional Handling Charges
Additional handling charges may apply if:
- You require home delivery
- You need assistance unloading items
Please include these details in your customer comments during checkout so we can notify you of any additional charges.
For your convenience, smaller items eligible for UPS Ground Shipping will be delivered directly to your door.
Additional Shipping Notes
- Freight carriers do not provide free pre-delivery calls, although some drivers may call ahead as a courtesy.
- Lift gate service is not included but is available for an additional fee.
Locations That May Require Additional Charges
Additional charges may apply for deliveries to:
- Churches and similar locations
- Schools, colleges, and universities
- Medical or urgent care facilities without loading docks
- Prisons
- Construction sites
- Storage facilities
- Golf courses
- Islands and remote locations
- Nuclear power plants
- Government facilities, courts, and military bases
- Hotels, motels, resorts, and retirement or nursing facilities
Ask a Friend with a Business Address
If you have a friend or relative with a commercial business address and loading dock, this can be a convenient and cost-effective delivery option.
If the business location does not have a loading dock, please ensure they are prepared for a curbside delivery. They will be responsible for unloading the shipment and moving it into the facility.
Unloading typically requires equipment such as:
- A forklift
- A tractor with a front-end loader
- Similar machinery
UPS Shipping
UPS is used to ship smaller packaged items.
Return Policy
If you experience any issues with your order, please contact our Customer Service Department at 508-853-2000 ext. 3054 for assistance.
Return Authorization Required
We gladly accept returns within 30 days; however, you must obtain a Return Merchandise Authorization (RMA) before returning any item.
For approved returns:
- Customers are responsible for freight charges both ways
- Returned items will be inspected upon arrival
- A 20% restocking fee applies to all returns
- Additional deductions may apply for items returned damaged
Incorrect Items
If you receive the wrong item:
- We will cover return shipping for the incorrect item
- We will cover shipping for the replacement item using the original shipping method
However, you must accept delivery first.
Customer-Ordered Mistakes or Changed Mind
If you ordered the wrong item or changed your mind:
- You are responsible for return shipping costs
- The item will be inspected upon return
- Your refund will be reduced by:
- Original shipping costs
- Applicable restocking fees
Returns will not be accepted if delivery is refused.
RMA Requirement
You must contact Curtis directly to obtain an RMA before returning any item.
Failure to obtain an RMA in advance may result in:
- Delayed processing
- Delayed credit card refunds
Cab Return Policy
Cabs are not intended to be installed, removed, and then returned.
Installation may leave witness marks or damage on components during assembly.
Before Returning a Cab
If you think you may return a cab:
- Do not open the carton unless necessary
- Once opened, you are responsible for properly repackaging the cab for return shipment
If a cab is partially installed and then returned:
- The value of damaged or marked components will be deducted from your refund
- Applicable restocking fees will still apply
