Warranty

Warranty Coverage

The Curtis Industries, LLC (“Curtis”) warranty policy warrants to the original purchaser that Curtis products will be free from defective materials and workmanship for a period of 1 year from the date of purchase.

Statement

Curtis Industries will repair or replace, at its sole discretion, the defective product. Curtis may require the return of the defective product. All returns require a Returned Material Authorization (“RMA”) number.

Any warranty repair work must first be approved by Curtis before performing any work. Curtis reserves the right to replace a defective product at its sole discretion. Curtis will not reimburse customers for replacement parts that were not authorized before installation. Curtis is not responsible for returning or reimbursing any non-Curtis or unrelated accessories included with returned products. Warranty claims for repair work will be calculated at the standard rate set by Curtis Industries.

Items not covered under original warranty:

This limited warranty does not cover the following:

• Expendable parts such as, but not limited to, hoses, skid shoes, cutting edges, pins, nuts, bolts, blade guides, wipers, etc.
• Any product that has been subject to misuse, neglect, accident, or improper installation, maintenance, care, or storage.
• Curtis does not assume any liability for Vehicle/tractor damage resulting from the attachment or use of a Curtis product.
• Diagnostics of the potential failure.
• Travel time incurred to and from dealers or suppliers.
• Problems caused by failure to follow product instructions and failure to maintain the product as described in the owner’s manual.
• Contamination or restriction of lubricant systems, or damage resulting from rust, corrosion, freezing, or overheating.
• Issues that are caused by accessories and parts that are not supplied by Curtis Industries.
• Cost of tax, freight to/from dealers, storage charges, environmental charges, solvents, sealants, lubricants, or any other normal shop fees and supplies.
• Damage caused by parts not used in accordance with their intended purpose.

Warranty Claim Process for Authorized Dealers

1. Complete all customer and equipment information on the Online Warranty Claim Form.
2. Diagnose the problem, determine the corrective action to be taken, and document:
   • Failure mode
   • Cause
   • Corrective action
   • Parts needed for replacement (part numbers)
3. To submit parts for warranty consideration, the parts required to complete the repair must be ordered through Curtis customer service.
   • If parts are needed to complete the repair, order them with the normal ordering process. Parts will be shipped and charged to your account with a credit issued when the claim is approved.
   • Submit and identify any labor for warranty consideration.
4. Parts replaced for the repair must be kept at the distributor, or dealer location for a period of 90 days, identified by the equipment serial numbers.
   • All hydraulic pumps, cylinders, wiper motors, heaters, electronic parts, etc. must be returned to Curtis Ind. LLC for warranty credits. An RMA will be issued on a monthly basis.
   • All non-conforming sheet metal; welded parts will require pictures of the defect.
5. Curtis may, within a 90-day period, request any parts be returned for examination before approval of the warranty claim. If Curtis requests parts be returned, an RMA will be issued. Failure to return requested parts within 30 days will result in the warranty claim being denied.
6. Parts being returned should be sent through the freight collect transportation method. Do not return parts unless requested to do so by Curtis. Once the repairs have been completed, review the Online Claim Form for accuracy and completeness and submit the form to Curtis Industries, LLC. Missing or inaccurate information will delay the processing and crediting of your account for parts and labor.

Please contact Curtis Industries, LLC at 508.853.2200 or email info@curtiscab.com with any questions.

Warranty Claim Form

Step 1 of 4

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Dealer/Purchase History

Dealer Name(Required)

Dealer Number(Required)

Order/Invoice #(Required)

Date(Required)

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Dealer Address(Required)

Street Address City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country

Customer/End User Name

Customer/End User Address

Street Address City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country

Equipment Information

Curtis Part Number(Required)

Serial # / MFG Code(Required)

Date of Installation(Required)

Month

Day

Year

Date of Failure(Required)

Month

Day

Year

Vehicle Make & Model(Required)

Vehicle Hours(Required)

Date of Repair(Required)

Please provide a detailed description of the failure or reason for credit request.(Required)

Please attach a copy of your invoice.

Max. file size: 32 MB.

Repair Information

List all parts replaced.

Add as many parts as required by using the "Add Part" button.

Row ID	Part No.	Return Part?	Actions
			Edit Delete
There are no Parts.

Add Part

Maximum number of parts reached.

List all warranty labor performed.

Add as many entries as required by using the "Add Entry" button.

Row ID	Repair Code	Hours	Description of Work Performed	Actions
				Edit Delete
There are no Entries.

Add Entry

Maximum number of entries reached.

Total Labor Allowance(Required)

Other Credits

Upload receipts for "Other Credits"

Max. file size: 32 MB.

Totals

Total Parts(Required)

Total Labor & Other Credits(Required)

Total Credit Requested(Required)

Parts to Be Returned Via(Required)

UPS

Commercial Carrier

Customer Drop-Off

Dealer Signature(Required)